Terms and Conditions

Last Updated on: May 31, 2023.

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before choosing Services from our app or website (“Platform”). By choosing Services from our Platform you agree to be bound by these Terms and Conditions.

Introduction

We are Caretakrs, a brand of Oblige Hometech Private Limited (http://www.caretakrs.com, unless otherwise stated). We operate and manage Services from our corporate office located at multiple locations.

Definitions

• Association Fees means and includes fees payable to the Company by the Caretaker for the Services being provided to the Users from the Platform.
• Agreement is a reference to these Terms and Conditions, the Privacy Policy, any form and payment instructions provided which has agreed to co-operate with the Company to prepare and/or deliver Services.
• Caretaker means the professional providing the services to you being managed by us.
• Services are services provided by Caretakrs to the Users through our Platform colly. as Services.
• Platform includes the website, the mobile application or any other means which Caretakrs allows to book any Services being offered from time to time;
• Privacy Policy means the policy displayed on our Platform which details how we collect and store your personal data;
• users, you, your and yours are references to you the person accessing Platform and choosing any Services from our Platforms or from any other channel provided by us;
• we, us, our, and Caretakrs are references to the Company.

Choosing the Services

• Any contract for the supply of Services from our Platform between you and Caretakrs; for the supply of Services from our Platform. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of availing our Services. You also warrant that the credit or debit card details that you provide are your own credit or debit card and that you have sufficient funds to make the payment.
• Services availed from us are intended for your use only and you warrant that any Services availed by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.
• When making any bookings from our Platform, you may be required to provide an e-mail address, mobile number and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
• We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our Platform.
• When you make any bookings from our Platform, we will share invoice for the Services availed from us on our Platform. You must inform us immediately if any details are incorrect.

Prices and Payment

• All prices listed on the Platform are correct at the time of publication and have been input as decided by us. We also reserve the right to alter the Services available through the Platforms without prior intimation to you.
• All prices listed on the Platform reflect the charges in real time.
• Full payment is deducted when you make payments through our payment partners on our Platform. Payment has to be made online e.g. credit or debit card or net banking or wallets or UPI. We might introduce cash payment which, once live, will be intimated to the Customers.
• To ensure security, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
• All the Services provided on our Platform are inclusive of taxes.

Cancellation and Refunds

In case of cancellations for the reasons attributable to us or Caretakers, we shall not charge you any cancellation fee and will refund the balance in the mode form which the original payment was done. At Caretakrs, the Services are flexible per demands of the User, yet we have some rules. Our policies are designed to promote a reliable, consistent experience for our Users. While we understand the appointment can change quickly, rescheduling or skipping a booking with short notice causes our Caretakers to lose valuable time and work thereby giving them a hit on their daily income. Decisions on refund shall be at our sole discretion and shall be final and binding on our customers. All refund amounts shall be credited to the respective bank account within 7 business days. Therefore, certain charges apply when bookings are cancelled or rescheduled. The same is mentioned below:

Information

• You authorize us to use, store or otherwise process your personal information in order to provide Services to you and for marketing and credit control purposes (“Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Service to you.
• You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.li>

Linked Sites

There may be a number of links on our Platform directing to third party websites which we believe may be of interest to you. We shall not represent the quality of the services provided by such third parties nor do we have any control over the content or availability of such sites.

Complaints

We take complaints very seriously and aim to respond to your complaints within 3 business days. All complaints should be addressed to saurabh.arora@caretakrs.com.

Limitation of Liability

• Great care has been taken to ensure that the information available on the Platform is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Platform will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Platform and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
• By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, through our Platform.
• We disclaim any and all liability to you for the supply of the Services to the fullest extent permissible under applicable law. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
• We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system through our Platform.
• We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
• The Services provided by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Platform or for any Services availed from our Platform.
• We take all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
• In the event we have a reasonable belief that there exists an abuse of vouchers and/or discount codes or in suspected instances of fraud, we may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, Company reserves the right to seek compensation from any and all violators.
• We shall not be liable for cases such as theft, abuse or any other personal action against the Caretaker assigned through our Platform. However, we assist the Users in understanding the case and helping them sort the issue at the earliest. If required, we assist the Users in taking appropriate action with the respective authorities.
• You agree to indemnify and hold the Company and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands and losses, liabilities and expenses arising out of or in connection with (i) your use of Services obtained from our Platform (ii) breach of violation of these terms (iii) violation of User content. Your liability will be reduced proportionately if, and to the extent that, Company caused or contributed to any such losses.

Services

• Caretakrs will provide you Services under this agreement. The Services through our Platform will connect you to independent third party and we will ensure
• to arrange and schedule service with the third party i.e Caretaker.
• Determine the amount to be paid by the Users to the Caretaker.
• Efficient utilization of time of our Users and the Caretaker.
• Facilitate the payment mechanism and receipt of the amount from Users for the Services being availed from our platform.
• The services being provided by the Caretaker are as an independent contract and there is no contract with the Caretaker. No agency, partnership, joint venture or any other arrangement is created unless mentioned specifically in a separate agreement between the Company and the Caretaker. The Company will not be providing any supervision, directions or control over the individual services being provided by the Caretakers to the Users. The Caretaker will be responsible for procuring the necessary approval / licenses / tax registration applicable upon at any given point of time for providing any Services. The Caretaker will have no authority to bind the Company in any respect. For clarity, Caretakrs intends to provide the Platform where Users and the Caretaker can be brought together for providing requisite Services being provided through our Platform. Please note that the Caretakers are solely responsible for the Services provided to the Users.
• The Caretaker will pay Association Fees in order to accept Services from our Users through our Platform. The Association Fees may be in form of either percentage or fixed amount. The Association Fees will be communicated to the Caretaker from time to time. If the Caretakers cancels the Service or terminates the service in middle of the tenure, then the entire fees will be forfeited and thereby relinquishing Caretakers from making any claims w.r.t to that particular Service. The Company will charge a small deposit from Caretaker in the form of credit which will be adjusted against the payments made by Users to Caretaker. To facilitate the payment from the User, the Caretaker will be charged Association Fee by the Company. All the payments made to the respective Caretaker will be made available post deduction of the Association Fees.
• After the delivery of Service, the payments will be facilitated by the Company of the applicable amount paid by the User as your collection agent.

General

• All prices are in Indian Rupees. GST is included where indicated.
• We may subcontract any part or parts of the Services that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
• We may alter or vary the Terms and Conditions and the same shall be published on our Platform.
• Payment must be made choosing the Services through our Platform. Failure to pay will result in the blocking of your account on our Platform followed by legal actions.
• The Terms and Conditions, any order form and payment instructions constitute the entire Agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Platform, these Terms and Conditions shall prevail.
• If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
• These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts in Jharkhand.
• No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
• Customers making bookings through our Platform will receiving promotional SMS, irrespective of their number being registered under NDNC. If customer wish to not receive promotional SMS, they may contact us on saurabh.arora@caretakrs.com.
• All dealings, correspondence and contacts between us shall be made or conducted in the English language.
• The voucher calculation is subject to Company’s discretion and may be altered at any time and without notice. The voucher can discount any/all of the components including food cost, taxes and fees and likewise.
• We recommend the Users to work / stay with Caretakers during the time of the service.
• We reserve the right to block/blacklist customers with suspicious activity on their accounts. Suspicious activities include, but are not restricted to:
• Unfair voucher use.
• Using multiple logins from the same device.
• For concerns regarding blacklisting, please reach us at saurabh.arora@caretakrs.com.

Disclaimers

• The Platform may be under constant upgrades, and some functions and features may not be fully operational.
• We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of credit/ debit cards.
• While the materials provided on the Platform were prepared to provide accurate information regarding the subject discussed, the information contained in these materials is being made available with the understanding that we make no guarantees, representations or warranties whatsoever, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Further, we do not, in any way, endorse any service offered or described herein. In no event shall we be liable to you or any third party for any decision made or action taken in reliance on such information.
• The information provided hereunder is provided “as is”. We and / or our employees make no warranty or representation regarding the timeliness, content, sequence, accuracy, effectiveness or completeness of any information or data furnished hereunder or that the information or data provided hereunder may be relied upon. Multiple responses may usually be made available from different sources and it is left to the judgement of users based on their specific circumstances to use, adapt, modify or alter suggestions or use them in conjunction with any other sources they may have, thereby absolving us as well as our consultants, business associates, affiliates, business partners and employees from any kind of professional liability.
• We shall not be liable to you or anyone else for any losses or injury arising out of or relating to the information provided on the Website. In no event will we or our employees, affiliates, authors or agents be liable to you or any third party for any decision made or action taken by your reliance on the content contained herein.
• In no event will we be liable for any damages (including, without limitation, direct, indirect, incidental, special, consequential or exemplary damages, damages arising from personal injury/wrongful death, and damages resulting from lost profits, lost data or business interruption), resulting from any services provided by any third party or merchant accessed through the platform, whether based on warranty, contract, tort, or any other legal theory and whether or not we are advised of the possibility of such damages.

Contact Us

Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform.

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Grievance Officer:

• Saurabh Arora
• Phone: +91 8130083903
• Email: saurabh.arora@caretakrs.com
• Time: Mon - Fri (10:00 - 18:00)