Last Updated on: March 24, 2024.
Please read the cancellation policy (“Cancellation Policy”) set out below carefully before choosing Services from our app or website (“Platform”). By choosing Services from our Platform you agree to be bound by these Cancellation Policy.
We are Caretakerss, a brand of Caretakrs Technologies Private Limited (http://www.caretakrs.com, unless otherwise stated). We operate and manage Services from our corporate office located at multiple locations.
In case of cancellations for the reasons attributable to us or Caretakers, we shall not charge you any cancellation fee and will refund the balance in the mode form which the original payment was done. At Caretakrs, the Services are flexible per demands of the User, yet we have some rules. Our policies are designed to promote a reliable, consistent experience for our Users. While we understand the appointment can change quickly, rescheduling or skipping a booking with short notice causes our Caretakers to lose valuable time and work thereby giving them a hit on their daily income. Decisions on refund shall be at our sole discretion and shall be final and binding on our customers. All refund amounts shall be credited to the respective bank account within 7 business days. Therefore, certain charges apply when bookings are cancelled or rescheduled. The same is mentioned below:
| Type of Cancellation | Charges |
|---|---|
| More than 2 hours to service | NIL |
| Less than 2 hours to service | 50% of the receipt amount will be deducted |
| Caretaker arrives but unable to get entry or start job. | No refund. |
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform.
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: